You see to it that all of our customers are happy customers. You’ll play a key role in our services department, providing professional service support and training to ensure the highest level of customer satisfaction.

 

Position : Field Service Engineer – Charlotte Job # 055-14

Location: Charlotte, NC

Job Purpose:

Performs customer support activities for equipment, systems and sub-systems.

Key Results Area: 

  • Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies
  • Report to supervisor any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems
  • Maintain complete and accurate service records
  • Interact with customers and monitor accounts
  • Provide on-site technical support to customers as required
  • Provide on-site technical support for workshops and/or shows
  • Overnight travel up to fifty (50) percent
  • May require International Travel
  • Other duties and responsibilities as directed by supervisor
  • Provide technical support and business guidance remotely through call center on
    non-scheduled service days.
  • Completion of tasks as assigned by management

Critical Competencies: 

  • Familiarity with computers, DOS, Word and Excel
  • Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condition.
  • Maintain personal appearance within company’s dress code
  • Continually develop positive relations within Sales and Service Team
  • Continually develop company and product Knowledge
  • Continually develop, exercise and maintain excellent customer relations skills
  • Adhere to company guidelines regarding safety procedures

Functional Expertise:

  • Working knowledge of customer needs in a medical environment
  • Perform product alignment and certification to specification
  • Demonstrate familiarization with basic Laser technology and applications
  • Maintain a minimum of service recalls
  • Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s

Behavioral and Interpersonal:

  • Ability to work independently
  • Must ensure high output level and quality workmanship on all completed systems, sub-systems and sub-assemblies
  • Must be able to lift 50 to 75 pounds.

Supervisory Responsibility:

None

Education and Experience Requirements:

Minimum Level of Education:

  • Associates degree in electronics or equivalent experience preferred
  • 2-3 years related field service experience in troubleshooting medical electronics equipment
  • Technically oriented with hands on Laser technical experience preferred

If you are interested, please apply here


Position: Field Service Engineer- San Francisco Bay Area Job# 056-14

Location: San Francisco Bay Area

Job Purpose:

Performs customer support activities for equipment, systems and sub-systems.

Key Results Area: 

  • Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies
  • Report to supervisor any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems
  • Maintain complete and accurate service records
  • Interact with customers and monitor accounts
  • Provide on-site technical support to customers as required
  • Provide on-site technical support for workshops and/or shows
  • Overnight travel up to fifty (50) percent
  • May require International Travel
  • Other duties and responsibilities as directed by supervisor
  • Provide technical support and business guidance remotely through call center on
    non-scheduled service days.
  • Completion of tasks as assigned by management

Critical Competencies: 

  • Familiarity with computers, DOS, Word and Excel
  • Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condition.
  • Maintain personal appearance within company’s dress code
  • Continually develop positive relations within Sales and Service Team
  • Continually develop company and product Knowledge
  • Continually develop, exercise and maintain excellent customer relations skills
  • Adhere to company guidelines regarding safety procedures

Functional Expertise:

  • Working knowledge of customer needs in a medical environment
  • Perform product alignment and certification to specification
  • Demonstrate familiarization with basic Laser technology and applications
  • Maintain a minimum of service recalls
  • Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s

Behavioral and Interpersonal:

  • Ability to work independently
  • Must ensure high output level and quality workmanship on all completed systems, sub-systems and sub-assemblies
  • Must be able to lift 50 to 75 pounds.

Supervisory Responsibility:

None

Education and Experience Requirements:

Minimum Level of Education:

  • Associates degree in electronics or equivalent experience preferred
  • 2-3 years related field service experience in troubleshooting medical electronics equipment
  • Technically oriented with hands on Laser technical experience preferred

If interested, please apply here


Position : Field Service Engineer – Washington, DC Job # 080-13

Location : Washington, DC

Performs customer support activities for equipment, systems and sub-systems.

Specific Duties and Responsibilities :

Key Results Area:

  • Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies
  • Report to supervisor any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems
  • Maintain complete and accurate service records
  • Interact with customers and monitor accounts
  • Provide on-site technical support to customers as required
  • Provide on-site technical support for workshops and/or shows
  • Overnight travel up to fifty (50) percent
  • May require International Travel
  • Other duties and responsibilities as directed by supervisor
  • Provide technical support and business guidance remotely through call center on non-scheduled service days.
  • Completion of tasks as assigned by management

Critical Competencies:

  • Familiarity with computers, DOS, Word and Excel
  • Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condition.
  • Maintain personal appearance within companys dress code
  • Continually develop positive relations within Sales and Service Team
  • Continually develop company and product Knowledge
  • Continually develop, exercise and maintain excellent customer relations skills
  • Adhere to company guidelines regarding safety procedures

Functional Expertise:

  • Working knowledge of customer needs in a medical environment
  • Perform product alignment and certification to specification
  • Demonstrate familiarization with basic Laser technology and applications
  • Maintain a minimum of service recalls
  • Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s

Behavioral and Interpersonal:

  • Ability to work independently
  • Must ensure high output level and quality workmanship on all completed systems, sub-systems and sub-assemblies
  • Must be able to lift 50 to 75 pounds.

Supervisory Responsibility:
None

Qualifications :

  • Associates degree in electronics or equivalent experience preferred
  • 1 years related field service experience in troubleshooting medical electronics equipment
  • Technically oriented with hands on Laser technical experience preferred

If you are interested, please apply here